Support

We're here to help. Find answers below or reach out to our team directly.

Contact Us

Have a question or running into an issue? Reach out and we'll get back to you as soon as possible.

We typically respond within 24 hours on business days.

Frequently Asked Questions

How do I start a check-in?

Open the app and tap Start Check-In. Five short questions appear one at a time. Answer each one, and your Daimon responds when you finish.

Is my data private?

Yes. All check-ins and Daimon conversations are encrypted in transit and at rest. We never share your personal data with third parties. See our privacy policy for full details.

How do I export my data?

Go to Settings > Account > Export Data in the app. You can download all your data as a file at any time.

How do I cancel my subscription?

You can manage or cancel your subscription through your device's app store. On iOS, go to Settings > Apple ID > Subscriptions. On Android, go to Google Play > Subscriptions.

The app isn't syncing my data. What should I do?

Make sure you have a stable internet connection and are signed in to your account. Try closing and reopening the app. If the issue persists, contact us at support@knowyourethos.com.

How does the AI analysis work?

Your Daimon reads your check-ins to surface patterns in your mood, values, and personal growth. The analysis happens securely within our system and is never shared externally.

Troubleshooting

Try these steps before reaching out:

Make sure you're on the latest version of the app
Check your internet connection
Close and reopen the app
Restart your device if the problem continues

Still stuck? Email us at support@knowyourethos.com with a description of the issue and your device model.